When your application experiences slowdowns or errors, you can identify the cause on your side, but until now, you had no visibility into what was happening inside the commercetools platform from your Project's perspective. You could see the requests you sent and the responses you received in your client logging, but not how commercetools processed them internally. Platform Insights closes that gap.

By streaming API metrics and logs directly into your existing Application Performance Monitoring (APM) tools, such as Datadog, New Relic, Dynatrace, or any OpenTelemetry-compatible backend, you get a unified view of commercetools platform behavior.

With Platform Insights, you can:

• Configure alerts for commercetools API error rates and latency, tailored to your thresholds and business context, complementing the platform monitoring provided by commercetools.
• Identify endpoints and API operations contributing to latency spikes, to provide commercetools support with precise diagnostic data needed to speed up resolution.
• Analyze error patterns by endpoint, status code, and client ID to resolve integration issues yourself without the need for commercetools support.
• Monitor API traffic and data volume trends over time to plan capacity for high-volume events such as product launches or Black Friday sales.

To get access to Platform Insights, contact your Customer Success Manager.