Product description
commercetools InStore is a flexible solution designed to empower commercetools customers to operate in physical, shopper-present locations like retail stores, kiosks, service desks, and pop-up shops.
InStore enables customers to:
- Accept physical payments, including card-present credit and debit cards, gift cards, and cash.
- Manage payment ecosystems and devices, such as safes, cash drawers, printers, payment devices, and scanners.
- Handle refunds, for receipted and unreceipted merchandise purchased through any channel.
- Manage cash as inventory, with capabilities like performing cash counts and managing bank deposits.
All InStore out-of-the-box process components can be customized to align with how commercetools customers operate their physical store locations, using the InStore Center.
Defined scope
The following list shows the different parts of the commercetools InStore product and links to relevant areas in the documentation:
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InStore colleague app: a lightweight, composable in-store solution made up of core product modules and customizable accelerator modules. It enables store colleagues to perform typical retail store processes, including:
- Accepting shopper-present payments
- Issuing merchandise-present refunds
- Controlling and managing cash
- Managing the payment ecosystem and physical devices
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InStore APIs: a commercetools hosted API layer that connects the InStore application to Composable Commerce. It handles tasks such as fetching carts, managing payments and returns, and tracking session activity.
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InStore Center: an administration portal that allows retailers to customize store business processes by configuring global and location-specific settings.