Customer Support Severity Levels of commercetools products

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The following table defines which of commercetools’ products and their components or features are supported at which maximum Support Severity Level.
ProductComponent / FeatureMaximum Severity
B2C/B2B/B2X CommerceHTTP API,
GraphQL API (except parts mentioned below)		S1: Critical Incident
B2C/B2B/B2X CommerceAudit Log APIs,
Import / Export APIs,
Order Search APIs,
Subscriptions		S2: Incident
B2C/B2B/B2X CommerceSDKs,
Merchant Center,
any beta APIs		S3: Problem
FrontendAPI Hub,
Frontend Delivery		S1: Critical Incident
FrontendSandbox,
Replicator,
CI/CD		S2: Incident
FrontendStudio,
CLI,
Developer Tooling		S3: Problem
ConnectorsManaged infrastructureS2: Incident
ConnectorsConnect APIS3: Problem
CheckoutApplication,
Payment Connector		S3: Problem
InStoreInStore core product modules (payments, refunds, cash management, device management)S1: Critical Incident
InStoreInStore APIsS2: Incident
InStoreInStore CenterS3: Problem