Documentation

Order Form terms and definitions

Elevate, May 20-22-2025, Miami Beach, Florida

Definitions of terms that appear in commercetools Order Forms and are applicable to the use of the Service.

General

Purchase Order

In case a Customer's Purchase Order (PO) is required to issue an invoice, the Customer will provide such PO within five business days after the Order Form Effective Date. In case of any delay in providing such PO and after a written reminder notice to Customer, commercetools reserves the right to suspend Customer´s access to the Service under the Order Form for the time until such PO is provided.

Composable Commerce

Order

An Order is created on Composable Commerce through the Customer's commerce solution regardless of any further change of the status or event (for example, before any cancellations or returns). Typically, an Order is created from a Cart after a checkout process is completed.

Imported Order

An Order can be imported by a Customer into Composable Commerce, for example, in the case of historical orders. Such an Imported Order is typically generated on a different commerce solution of the Customer.

SKU

A Product Variant in Composable Commerce is counted as an SKU (Stock Keeping Unit).

Composable Commerce for B2B

APIs annotated with a B2B label on the Composable Commerce defined scope page are subject to additional terms and pricing which means the use of B2B is included in the Order Form a Customer has signed with commercetools.

Project

A Project is a set of data and store configuration settings and can be used either for production purposes, such as a production project, or non-production purposes, such as a development project or staging project.

Redundant hosting

Every Composable Commerce instance uses a multi-zone setup in which all data points created by the Customer or commercetools are stored at a minimum in three locations that are physically separated from each other.

Frontend

Site admin

A user with direct access to Netlify's console for domain and site management.